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Marquette,
Michigan--Constant Training of Marquette, now in its 10th year, promotes
Owner Joe Constance's enthusiasm for customer service and his advice
about continuous improvement and lifelong learning to clients nationwide
from his office in Marquette.
"I deal with Todd because he
speaks English," said Joe, during an Internet Developing Web Presence
training session with my husband, Todd Carter--Owner of Career Academy
of Marquette and UPfirst.com--on Tuesday. "A lot of computer
consultants don't. That's why I have you in my book."
Joe's upcoming book on
DVD, Customer Service Eagles, features customer service
inspirational stories and quotes. |
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"Across all
industries--hospitals, Fortune 500, nonprofits--the problems are
similar," said Joe on Tuesday. "When you get everybody together,
it's all the same problems. Managers not walking the talk.
Managers up doing the inventory when the employees are in the middle of
a rush hour."
"People are your
differentiating factor," Joe advises.
"Appreciate each other.
When stress levels are low, customer service will be high."
Joe is a fan of
memorable slogans -- and they're a part of what makes him a very popular
national public speaker.
"MBWA," Joe explains,
"Management By Wandering Around. Without MBWA, managers make
policies that are ludicrous when it comes to implementing them.
They don't get out and talk to customers." |
Joe Constance, left, Owner of Constant Training,
being greeted Tuesday by Todd Carter,
Owner of Career Academy and UPfirst.com
in downtown Marquette |
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Joe said
Constant Training's main slogan is: "We're never done, because learning
is for life."
"Todd, if
you don't learn in your business for six months, you're probably
obsolete, right?" Joe asks Todd.
"That's
right," Todd answers. It is a constant learning process."
"KAIZEN,"
explains Joe. "It's a Japanese term for continuous improvement." |
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Joe gave
generously of his time and advice during his session with Todd where he
was learning how to study Internet traffic through the web statistics
feature. (Todd
Carter, right, explaining web site statistics at Career Academy
of Marquette Tuesday.)
Focusing
on employment topics, I asked Joe what advice he would give to young
people entering the workforce. Joe said there is a problem with
some young people "not knowing what customer service is. It's a
lack of people skills," Joe said. "Servicing the customer means
finding out what the customer's needs are, finding out how
to service the customer."
Joe's
advice for entrepreneurs includes: "If you're not flexible, you
die."
Joe cautioned: "It can take a long time, and it may be difficult and costly
to stay current in your field. It may not be a cash cow in the
beginning."
Joe added
for new entrepreneurs:
"You can make as much money as you want to make, as long as you're
willing to work that hard - and it depends on how smart you work.
You just have to find your niche."
To
managers, Joe advises: "Support people and give great customer
service."
Most of
Joe's business stems from nationwide clients by way of referrals from
satisfied customers. The testimonials from around the country
featured on his Constant Training web site glow with genuine
compliments.
Joe's
entrepreneurial success not only benefits his clients nationwide, but it
serves as a beacon of exemplary customer service to all people living in
the UP and beyond. |
For more about Joe
Constance and Constant Training, visit Joe's web site
at
http://www.constanttraining.com,
or go directly to one of the topics below,
or contact Joe by mail, email, or phone:
Constant Training
1987 E M-28
Marquette, MI 49855
906.249.5555
joe@constanttraining.com
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Constant Training offers numerous skill development workshops.
Programs can be customized to more effectively meet a client's
needs. Programs can be designed based on an organizational
needs assessment.
A sample of program topics follows.
Click on link to see flyer:
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